Downloading the product
After you make a purchase a download link is sent to you. That's why it's so important to enter a valid and correct e-mail address.
If you have a registered account in our shop you can download the story directly from the website (but after three days the link will no longer be avaliable).
I didn't receive a link – what to do?
Contact us at firstname.lastname@example.org
If your e-mail address is not valid and you've sent us a message through the shop system we won't be able to answer!
Making the purchase
I made a purchase and cannot make another one, why?
We use ccbill payment system that has an anti fraud software. If you try to make more than one purchase in a short period of time (minutes) it may recognize it as a potential fraud attempt. Please try making the purchase after some time (hours). You can also find our products at http://clipteez.com/dollproject